Overview of Subscription Services
RelayDM is a cloud-based software-as-a-service (SaaS) platform providing Instagram comment-to-DM automation, message workflows, and tracked link attribution for creators, brands, and businesses. Access to RelayDM is provided on a recurring subscription basis (monthly or annual billing intervals) with specified account and automated DM quota allowances.
7-Day Trial and Cancellation Before First Charge
Eligible workspaces may access a 7-day trial after completing payment-method authorization or recurring mandate registration with our payment providers (Razorpay for India, Stripe for international regions where supported). You may cancel your trial at any time before the trial period concludes through your RelayDM Dashboard (under Billing) or by contacting support at relaydmsupport@gmail.com. If you cancel prior to the scheduled first-charge date shown during checkout, no recurring subscription fee will be billed. Please note: As part of mandate setup, payment networks and issuing banks may place a nominal temporary authorization or mandate verification charge (such as ₹1 to ₹5). This charge is managed by the payment gateway and your bank and is released or refunded in accordance with standard banking procedures.
Recurring Subscription Billing
Unless canceled prior to the renewal date, paid subscriptions automatically renew at the end of each billing cycle (monthly or yearly). Subscription fees are billed in advance to the payment method on file. The exact first charge date and renewal cycle are established by the payment provider upon mandate authorization. Trial usage remains within the same initial monthly DM quota period upon conversion; plan conversion does not grant a duplicative allowance.
Cancellation Terms
You can cancel your RelayDM subscription at any time through your dashboard by navigating to Settings → Billing → Cancel Subscription, or by writing to relaydmsupport@gmail.com. Upon cancellation, automatic recurring renewals stop immediately. You will retain full access to your plan features and remaining quota allowance until the end of your currently active paid billing cycle. Canceled subscriptions are not billed again at the end of the term.
General Refund Policy
Because RelayDM delivers immediate digital access, server provisioning, and automated API capacity upon plan activation, subscription fees for active or already-consumed billing periods are generally non-refundable once the billing period has commenced. We do not provide prorated refunds or credits for partial billing months, mid-cycle cancellations, or unused automated DM quotas. We strongly encourage all users to take advantage of the 7-day trial to evaluate RelayDM before paid recurring charges begin.
Technical Errors and Duplicate Charges
If you believe you have experienced an erroneous duplicate charge, an incorrect billing tier, or a verified platform failure that prevented access to your service, please notify our support team immediately at relaydmsupport@gmail.com. We will promptly investigate the transaction history with our payment processors. Verified duplicate charges and technical billing errors will be refunded to the original payment method without delay.
Statutory Consumer Rights
Nothing in this Refund & Cancellation Policy limits, excludes, or modifies any statutory consumer guarantees, warranty rights, or mandatory refund remedies provided under applicable local consumer protection legislation. Where mandatory consumer laws provide a statutory right of withdrawal or cooling-off period, RelayDM honors all valid legal requirements.
Plan Upgrades and Downgrades
When you upgrade your plan tier, the upgrade takes effect immediately to grant higher capacity. Any prorated adjustment or charge scheduling is handled transparently through the payment provider according to the plan terms shown at checkout. When you downgrade your plan, the change takes effect at the beginning of the next renewal cycle, allowing you to utilize your current plan quotas through the end of the paid term.
How to Request a Refund
To submit a billing inquiry or request a refund review, please email relaydmsupport@gmail.com with the following details: • Your registered RelayDM account email address • Your workspace name or ID • Payment transaction ID, invoice number, or payment date • A clear explanation of the billing issue or request We review billing requests in good faith and aim to respond within 1 to 2 business days.
Contact Information
For any questions regarding billing, cancellations, mandates, or refunds, please reach out to us at relaydmsupport@gmail.com or visit our Contact page at https://relaydm.app/contact.